VOIP Network Engineer

SUMMARY OF RESPONSIBILITIES:

The VoIP Engineer position will be the end to end Subject Matter Expert (SME) for the critical day to day operational support for Global Cisco VoIP Services. This includes, but may not be exclusive to: technical review and oversight of the network/system changes; proactive analysis of vendor release system patches and updates, analysis and resolution of Tier I and II escalated troubles/issues from the Support Center and Network Support personnel. This position will also provide leadership in development of operational procedures, support tools and utilities and as a team member will also assist with day to day adds, moves and changes. The VoIP Engineer will be responsible to manage special projects as necessary and assist in the end to end telephony process.

SPECIFIC RESPONSIBILITIES:

Provide advanced operational support for all VoIP related issues, which should include an understanding of various VoIP requirements for our local and remote offices. Operational support will include troubleshooting and resolution of issues with both hardware and software as it relates to system configuration, trunking, Telco, dial plans, routing and features to maintain a stable and reliable platform to support the business needs. The management and support of the businesses' current cost recovery system for VoIP is also within the scope of responsibility of this position.

Work with equipment vendors to plan and resolve strategic and architectural issues that arise from the VoIP switching platform. Perform in-depth troubleshooting, analysis, isolation and resolution of escalated VoIP network events and customer troubles. Aid in the development and deployment of support tools to improve and expedite issue resolution, deployment and troubleshooting of the VoIP network Identify maintenance and test routines and interact with other Firm teams including Operations, Support Center, vendors and carriers. Produce, maintain and update written procedures as required. Apply IT best practices to all aspects of VoIP systems to assure the highest practical level of stability, and reliability.

KNOWLEDGE, SKILLS, AND ABILITIES NECESSARY FOR THIS POSITION:

Experience: 5+ years experience in supporting a large, diverse, multiple-location and multiple-technology telecommunications environment including VoIP.

Demonstrated, strong and current technical experience of VoIP technologies, business continuity and disaster recovery processes as they pertain to voice services.

Education:

Bachelor's Degree in Electrical Engineering, Information Technology, Computer Science, Data Communications, Telecommunications or equivalent educational or professional experience and/or qualifications with a minimum of 5 years experience.

Knowledge, Skills & Abilities:

Technical Knowledge: Expert levels of problem solving and analytical ability to analyze complex, detailed voice configurations and manage same on a day to day basis. The position requires an inquisitive nature in all types of technologies and a drive to maximize efficiency and standardization of support processes.

Planning, Management and Organizational Skills: Current and demonstrated understanding of the business process/constraints and ability to anticipate and plan for changing needs. Ability to handle departmental projects so that all resource, scheduling and budgetary requirements are adequately met to support 24X7 service requirement. Must exhibit grace under pressure.

Communication Skills: Outstanding verbal and written communications skills, including the ability to communicate with all levels of lawyers, management, staff and vendors. Requires diplomacy, facilitation skills and the ability to manage conflict.

Judgment and Reasoning: Excellent critical thinking and problem solving ability is required. Must grasp business process, priorities and goals and be able to translate into development initiatives. Must understand basic business relationship and confidentiality principles and adhere to those principles.Job type: Full TimeExperience: More than 5 years


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