The primary purpose of a Consumer Services Operations Senior Processor is to manage the customer relationship from Application and take all necessary steps in accordance with internal policies and procedures to bring the transaction to a ready to close status. This will include efficient use of our technology systems to apply proper processing and underwriting for all types of first and second mortgages. A Processor will obtain essential documentation, issue mortgage decision (within stated limits) or submit to underwriting within determined timeframes and work with customer to satisfy all conditions of approval within salability guidelines. The Processor will have knowledge of marketing programs and underwriting guidelines according to the secondary market sources (FNMA/FHLMC, FHA, VA, private investors, and all Home Equity products).

A Senior Processor is expected to proactively create and maintain a close relationship with all parties involved in the mortgage transaction. Superior Customer service is paramount to meet both internal and external expectations.

The Consumer Services Operations Senior Processor works as part of a Team but is individually responsible to prioritize their own tasks to appropriately balance the position’s fulfillment demands. Adherence to established turn time, productivity and quality metrics is a requirement. A Senior Processor is expected to use independent judgment/decision-making to look at ways to improve the origination process through information received from our customers.

Specific Dutie

1. Receive and complete setup of incoming loan applications. Validate appropriate documentation as required by processing option, DU, or other automated underwriting or evaluation tools.


2. Record and analyze all incoming information to ensure guideline compliance and evaluate loan feasibility.


3. Determine and obtain acceptable methods of documentation and compensating factors when necessary.


4. Send written requests or make phone calls to customers, attorneys, Realtors, and other third parties to obtain additional information required.


5. Use of fulfillment system as a tracking method to record status and customer information.


6. Make underwriting decision and/or recommendations on all loan files within stated lending authorities. Identify transactions which need Underwriter review; package and submit within in pre-determined timeframes.


7. Review and apply new information received regarding investor and underwriting guidelines, company policies, processing procedures, etc.


8. Issue customer correspondence. Commitment letters, 10 day incomplete letters, Re-disclosure requirements, TILs and any agency specific documents.


9. Maintain close communication with customers, Sales partners and Operations Team Lead to ensure proper and timely fulfillment.


10. When applicable facilitate the ordering of payoffs, subordinations (both internal and external) and work with third party vendor to obtain title policy.


11. Clear all conditions using company approved procedures.


12. Perform State High Cost test (if applicable)


13. Meet established productivity levels and turn around times as set by National Operations.


14. Perform various additional tasks as assigned.

The Consumer Services Operations Senior Processor will work with many parties throughout the loan process (e.g. customers, loan originators, Realtors, builders) and must make decisions which will be in the best interest of our customer and in accordance with company policies and procedures. This position will investigate and eliminate problem situations as well as perpetuate successful customer contacts. The Senior Processor will identify any customer issues and offer solutions/options in order to exceed the customer’s expectations. The Senior Processor must also be able to determine when his/her manager needs to be brought in on a decision.

When making decisions, the Senior Processor will need to consider the customer, other parties involved in the process, Company policies and procedures, TIL regulations, underwriting guidelines, investor and agency guidelines, marketing programs and the GMACM Compliance and Ethics Code.

The Senior Processor must rely on his/her problem solving abilities to determine the appropriate documentation and procedures for each loan application.

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties.Requirements:

This position requires at least three to five years of mortgage fulfillment experience. A thorough knowledge of conventional, Home Equity, FHA, VA and Bond program underwriting guidelines and the ability to apply guidelines to individual loan files is necessary.

A high school diploma is required, and a bachelor’s degree is preferred. Courses in Real Estate, appraising, mortgage banking and communications would be extremely helpful.

This position also requires the following characteristics:
1. Excellent communication skills (written, verbal, listening)
2. Excellent interpersonal skill

3. Sound judgment skill

4. Experience with delegated underwriting with use of automated engines (DU, LP)
5. Detail oriented and well organize

6. Ability to handle multiple priorities and produce result

7. Ability to work independently as well as part of a tea

8. Ability to handle frequent change

9. Ability to maintain confidentiality and adhere to company privacy police

10. Ability to meet attendance standards and work overtime as determined by Operations Team Lea

11. Creative/innovative problem solve

12. High level of integrit

13. Self motivated/takes initiativ

14. Bi-lingual skills a plu

15. Proficiency with computers and the keyboardJob type: Full TimeExperience: At Least 3 Years


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