Develop management skills that will contribute to the successful financial growth of the company. Learn and lead by examples the companies customer service expectations, operational and Loss prevent procedures, human resource process. Development skills and be responsible for supporting the goals of the company and individual store. Assist Managers in their responsibilities to meet the standards and the expecations of their roles. Coach sales associated on areas of development. Learn to execute the responsibilities of this job description including merchandising, inventory or project related functions
2>Job Functions:
2>Delivering and Impacting Business Results
* Motivate staff and align daily activities to achieve business goals
* Monitor sales floor and zone coverage to drive sales and maintain customer focus
* Model and Ensure dress code compliance
* Monitor management and service associate breaks and shift changes
* Communicate top and bottom sellers to SM
* Respond to changing demands of the business
* Conduct hourly sales reads and coach staff on exceeding sales targets
* Achieve personal sales targets
2>Customer Focus
* Protect the customer experience in all business areas
* Focus staff on the importance of the quality of our relationships with our customers
* Effectively manage customer complaints
* Ensure proper training on product knowledge for staff
* Lead by example in client capture results
2>Developing People
* Provide coaching, mentoring and feedback for developing others
* Participate in the Employee Touch base program
2>Operational Standards
* Ensure compliance with all policies and procedures
(LP, OPS, RM, LOT, POS, HR, H&S, Visual standards)
* Ensure daily monitoring and execution of sales and payroll goals.
* Uphold and model established best practices
* Needs to be a #1 sales leader on the floor measured by sph/avg sales and upt. MIT\'s will only MOD the entire store in non-peak times or with another mgmt.
* Strict compliance and adhering to the application of policies and procedures
2>Leadership Attributes
* Demonstrates flexibility and innovation in recognizing and reacting to changing work demands
* Effectively leverages and appropriately delegates responsibilities to staff.
* Fosters a challenging and positive team environment in which members participate, cooperate with and support each other
* Provides a clear sense of direction for service associates.
* Takes accountability for personal results
2>Visual Presentation/Store
* Execute window changes and the dressing/styling all interior mannequins on time and on concept
* Communicate store deficiencies i.e. lighting, fixtures, visual standards
* Implementing merchandising techniques and promotions as per Head Office or Photo directive.
* Ensures ease of customer shopping experience through visual presentation and overall store maintenance
* Works hand in hand with store management to plan and execute monthly directives/store flips
* Cleans, vacuums, folds, sizes, steams, replenishes as assigned
* Services and sells to customers from all sections in the store
* Understands and supports the visual direction
* Actively participates in all merchandising activities including, but not limited to: daily stock maintenance, product transfers, folding, and floor change over
* Re-merchandises according to sell-through, clarity of offer, and store concept
* Participates in the receiving and processing of stock to the sales floor and designated stockroom sections
* Maintains a professional and personal appearance consistent with established guidelines and dresses with the intention of meeting the Club Monaco product and customer profile
* Models and ensures dress code compliance
2>Loss Prevention Policy Procedures
2>Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures
2>Is knowledgeable of and follows all policies in company:
Store Operations Manual and Store Audit Standards
P.O.S. Manual
H.R. Manual
LP Manual and Store Audit Standards
* Maintains confidentiality based on company standards
* As well as other operational directions as issued
* Secures store assets through compliance with appropriate policies and procedures and effective loss prevention methods through all cash desk related procedures
* Accurately enters all information into register
* Accurately receives payments, issues change and credits
* Accurately processes credit cards and cheques according to policy
2>Experience:
2>Note: an Assistant Manager is responsible to meet standards on the responsibilities of this job description but can also have a specialty within a store such as; merchandising, inventory or project related.
* A minimum of 1 year in an assistant manager position at a specialty retailer volume 1.0M or less or full time service associate level in a large volume retailer with experience in fashion clothing and volume being an asset
2>Skills:
2>Excellent interpersonal skills supporting a team environment
2>Excellent English communication - verbal and written
2>Excellent time management/project skills
2>Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
2>Ability to recognize and react to changing work demands
2>Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
2>Goal oriented: ability to stay focused on creating winning results
* Dedicated to high levels of Customer Service and Sales Productivity
* On the job special projects that have developed depth of related experience an asset
* Areas indicating leadership skills such as volunteer work
1. Achievement Orientation
2. Leadership / Teamwork and Cooperation
3. Coping with Deadline Pressures / Time management
4. Strong Written, verbal and computer communication skills
5. Organizing/Managing/ Coordinating
6. Interviewing / Recruitment
7. Teaching / Instructing/Developing
2>Physical Demands:
* Hours/days of work can be varied due to the demands of the business
* Must be able to work shift standing and walking and able to lift approx 20 lbs.
* Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.
2>Please send your resume and cover letter. Please indicate which job you are applying for.
Club Monaco is a dynamic, international retail concept that designs, manufactures and markets its own Club Monaco clothing, accessories and home collection. Each season, Club Monaco offers men\'s and women\'s updated classics and key fashion pieces that are the foundation of a modern wardrobe. The brand\'s signature clean and modern style, gives classics an update through great design and current sensibility. Club Monaco is the lifestyle destination for today\'s urban professional.
Currently Club Monaco operates 66 stores throughout North America and has recently opened stores in Hong Kong, Seoul, and Dubai. 
Experience: Internship
Education: 4 years
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