• User/Systems Support Role
• Applications Support
• Sydney CBD

Our large scale and well known client is currently looking for an Applications Support Analyst/Helpdesk. Analyst to join one of their teams for the next 6 months. In this role you will be providing operational support for a range of Knowledge Management Tools/Applications along with a number of other Business Intelligence systems.

Your duties will include:-

• Monitoring incidents raised by users
• Investigation and diagnosis of these incidents and user queries
• Routine applications/systems maintenance
• User liaison as the first point of call

An excellent opportunity to sharpen your technical and support skills, to be considered for this role you should have:-

• Previous experience in providing helpdesk/user support - preferably with solid exposure to applications support
• Experience working in a large scale environment such as a bank, telecoms company, utility or government organisation.
• Outstanding written and verbal communications skills
• Tertiary Qualifications/Degree in an IT related discipline
• Excellent problem solving skills
• Ability to quickly adapt to new technologies
• Any exposure to tools such as TRIM, RightNow, Front Range, Business Objects and NextGeneration would be very highly prized for this role.

This is a 6 month engagement and the client is looking to hire the right person ASAP so please - APPLY NOW!